SHIPPING
Thank you for shopping with Hikari no Yami. We are honored to be a part of your philosophical journey and appreciate your trust in our brand.
Thank you for choosing Hikari no Yami! We are committed to delivering your purchases in a timely and secure manner. Please review our shipping policy to understand our process, options, and estimated delivery times.
1. Order Processing
Processing Time: Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive an email confirmation with tracking information.
Order Modifications: After an order has been placed, we are unable to make modifications, including changes to the shipping address, items, or payment details. Please double-check your information before completing the purchase.
Order Delays: While we strive to process all orders promptly, please note that during high-volume periods (e.g., holiday season), there may be slight delays. We appreciate your patience.
2. Shipping Options and Rates
We offer a variety of shipping options to meet our customers’ needs. Shipping rates are calculated at checkout based on your order size and delivery location.
Domestic Shipping (within [USA])
• Standard Shipping: Estimated delivery in 7-14 business days.
International Shipping
We ship to most international locations. Delivery times and rates will vary based on the destination and the shipping method chosen at checkout.
• Standard International Shipping: Estimated delivery in 14–21 business days, depending on the destination.
Note: Delivery times are estimates and may vary due to factors such as customs processing, holidays, and weather conditions.
3. Shipping Costs
Shipping costs are calculated at checkout based on the chosen shipping method, destination, and the weight and size of the package.
• Domestic Orders: Shipping rates start at $[Base Rate] and may increase based on order weight and destination.
• International Orders: Shipping rates are calculated based on location and order weight. Any applicable customs fees, duties, and taxes are the responsibility of the customer.
4. Customs, Duties, and Taxes
For international shipments, customs fees, duties, and taxes may be required by the destination country’s authorities. These fees are not included in our prices or shipping rates and are the customer’s responsibility. We recommend checking with your country’s customs office for more information.
If you refuse to pay these fees, the package will be returned to us, and a refund will be issued minus the return shipping fees and any additional charges incurred.
5. Tracking Your Order
Once your order is shipped, you will receive an email with tracking information. You can use this tracking number to monitor your package’s progress. Please allow up to 48 hours for tracking information to update.
6. Lost or Delayed Shipments
While we do our best to ensure timely delivery, Hikari no Yami is not responsible for delays caused by circumstances outside of our control, including but not limited to customs clearance, weather conditions, carrier delays, and holidays.
If your package is delayed: Please allow extra time for delivery and use the tracking information provided. If your package is significantly delayed or appears lost, contact us at [info@hikarinoyami.com], and we will do our best to assist you.
7. Undeliverable Packages
If a package is undeliverable due to an incorrect address, failure to pay customs fees, or lack of recipient availability, it may be returned to us. In such cases:
• Domestic Orders: We can re-ship the package at your expense or issue a refund minus shipping fees.
• International Orders: We will issue a refund minus the original shipping costs and any return fees.
8. Damaged or Missing Items
If you receive a damaged item or an incomplete order, please notify us within 7 days of delivery:
1. Email us at [info@hikarinoyami.com] with your order number, a description of the issue, and photos of the damaged items (if applicable).
2. We will work with you to provide a replacement, issue a refund, or resolve the issue based on the situation.
9. Pre-Orders and Backorders
For pre-ordered or backordered items, estimated shipping dates will be provided at the time of purchase. If there is a delay, we will notify you via email. Your order will ship as soon as the items are back in stock.
10. Contact Us
For further questions or assistance with your order, please contact us at:
Hikari no Yami Customer Service
Thank you for shopping with Hikari no Yami. We are honored to be part of your journey in fashion and appreciate your support.